General terms and conditions


1. Scope

These general terms and conditions govern the contractual relationship between clients (e.g. tour operators, event operators, organizers of association and/or club trips, individuals, etc.) and CITYTOURS LUCERNE as the provider of commissioned services such as guided tours, tour management, etc.

On request, CITYTOURS LUCERNE also provides services from third parties (e.g. Tickets for public and private transport, museums, exhibitions, musical, theatrical or opera performances, hotel bookings, event venues, etc.). In such cases, CITYTOURS LUCERNE is not the direct contracting party and the contractual terms and travelling conditions of the respective company/organizer apply.


2. Conclusion of the contract

A contract results from an oral, written or electronic booking (e-mail) by the client and is confirmed through a written order confirmation. The general terms and conditions are an integral part of the order confirmation, i.e. the conclusion of the contract.

The order confirmation contains information about
- The place, date and duration of the guided tour or the tour management assignment
- The contact details of the tour guide/manager
- The negotiated services
- The agreed price (fee) and possible additional expenditures
- Any services from third parties
- The general terms and conditions


CITYTOURS LUCERNE will wait at the agreed meeting point for 30 minutes. If the client or the end customer is late, there will be no entitlement to an extension of the duration of the tour/event or to any reduction of the price.


3. Prices and payment methods

The prices are as indicated in the order confirmation. These are listed in Swiss Francs or, in exceptional cases, in Euro. Generally, guided tours and tour management assignments are to be paid in cash on the day of the ordered service. In exceptional cases, the service fee can be invoiced. The invoiced amount shall be paid within 15 days from the date of invoice without deduction. If the invoiced amount is not paid by the due date, 5% interest for late payment becomes due.


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